Whatsapp : +86 153-1885-9065    E-mail : sales@vanklaser.com
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FAQ Category


  • Q Why should you choose us

    A 6:Why should you choose us?
    We have the high attention and faster response of post-sales in 24hrs. We offer two years-warranty for all products to ensure their activities and after-sales.
  • Q arrange the shipment

    A 5:Can you arrange the shipment for me?
    A:We can arrange the shipment for our clients accordingly by sea and air. Trading terms FOB, CIF, EXW are available.
  • Q according requirements

    A 4.Do the machine can be customized according my requirements?
    A:Sure,we have a strong technical team and have rich experience. Our goal is to make you satisfied.
  • Q check quality

    A 3.How can I get the sample to check you quality ?
    A:If you want to marking sample to check the quality, we can help you do this. first you need to provide the logo or design to us, free mark samples can be provided.
  • Q how to use it

    A When I got this machine, but I don't know how to use it. What should I do?
    A:We will send video and English manual with the machine. If you still have some doubts, we can talk by telephone or skype and e-mail.
  • Q looking for fiber laser machine

    A I am looking for fiber laser machine, any recommendation?
    A: Hi, there. Thank you for your concern about our laser cutting machine. It's essential to mention us about your cutting requests (materials, thickness, application and your expectation), our sales experts provides customized consulting service in term of your demand. 
  • Q after sale service 2

    A If some problems happen to this machine during warranty period, what should I do? 
     We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions. 
  • Q After sale service

    A 1.One year warranty for machine.
    2.We will provide the consumable parts at an economic price.
    3. 24 hours online service and a high attention, free technical support. (Door to Door service)
    4.Machine has been adjusted before delivery, operation disk is included in the delivery.If there is  any other questions, pls kindly tell me.
    5.We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.


Laser Machines

7*24h Online Service

  addressIndustrial Park Weiji Town, Xuzhou City,Jiangsu Province,China
telephone  +86 551 62630332

email  info@vanklaser.com  

phone  +86-153-1885-9065
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